Privacy Policy
Level 02 is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Last Updated: January 2026Terms of Service
1. Information We Collect
Personal Information
- Name and contact information (email address, phone number)
- Account credentials and authentication data
- Gender and profile information
Membership & Booking Data
- Membership type and activation date
- Booking history and slot preferences
- Training schedule and attendance records
Payment Information
- Payment transaction details
- Billing information (processed securely by third-party payment providers)
Usage Data
- App usage patterns and preferences
- Device information and identifiers
2. How We Use Your Information
- To create and manage your membership account
- To process slot bookings and manage scheduling
- To process payments and maintain transaction records
- To communicate important updates about your membership and bookings
- To improve our services and user experience
- To enforce our Terms of Service and studio policies
- To comply with legal obligations
3. Data Sharing and Disclosure
Third-Party Service Providers
- Clerk (for authentication and user management)
- Payment processors (for secure payment handling)
- Cloud service providers (for data storage and hosting)
Legal Requirements
- We may disclose your information if required by law or in response to valid legal requests
- We do not sell or rent your personal information to third parties
4. Data Security
- We implement industry-standard security measures to protect your personal information
- All sensitive data is encrypted during transmission
- Access to personal information is restricted to authorized personnel only
- While we strive to protect your data, no method of transmission over the internet is 100% secure
- You are responsible for maintaining the confidentiality of your account credentials
5. Your Rights
- Access: You can request access to the personal information we hold about you
- Update: You can update your profile information through the app
- Deletion: You can request deletion of your account and associated data
- Correction: You can request correction of inaccurate information
- Object: You can object to certain types of data processing
6. Data Retention
- We retain your information for as long as your account is active
- Membership and booking data is retained for the duration of your membership plus any legally required retention period
- Payment transaction records are retained as required by law and accounting regulations
- Upon account deletion, we will remove or anonymize your personal information, except where retention is required by law
7. Children's Privacy
- Level 02 is not intended for use by individuals under the age of 18
- We do not knowingly collect personal information from children
8. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time
- We will notify you of any material changes through the app or via email
- Continued use of our services after changes constitutes acceptance of the updated policy
9. Contact Us
- If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through the app or at our studio location in Kotturpuram, Chennai.
Need anything clarified?
Reach out via the app and our team will get back to you.